Policies
Policies
Detailed infromation about our office policies on appointments, payment, referrals, refills, and controlled medicines.
1. Appointments
- Walk-in visits can be for routine or urgent care, but not for Physicals.
- Walk-in patients will be seen without appointments but cannot choose providers.
- New patients should arrive 20 minutes prior to visit.
- If you show up 10 minutes past your appointment time, you will be rescheduled.
2. Labs and Tests
- We can do urgent labs, such as rapid tests, CBC, and Urinalysis, in our office.
- Routine bloodwork should be done 3-4 days prior to the office visit.
- If labs not done before the office visit, we reserve the right to reschedule your appointment.
- You may request and pick-up a new lab slip when you make your appointment.
- We are only drawing routine labs at our office for Medicare, and a few other insurances, and only on weekdays from 8 am to 9 am.
- Most insurances use Quest or Labcorp. You can make an appointment online.
- Please call our office if you are not sure where to go.
- Patients should come to the blood draw center fasting for at least 8 hours.
- No food, drink, or coffee. Water is okay.
- Morning medicines can be taken with water.
3. Refills
- All prescription refills should be done at office visit. Bring medicine bottles with you.
- We have informed pharmacies that we are not accepting any refill requests through them.
- Refills requests will be honored if labs and office visits are up to date.
- We reserve the right to deny or limit refills if you are overdue for follow-up or lab work.
- Denials of refills are done by an automated message to your home phone.
4. Co-pays and deductibles
- Co-pays are collected prior to visit.
- If unable to pay co-pay prior to visit, then a $5 processing fee will be added.
- If a deductible is present and not met, office visit charges will be collected at time of visit.
- For self-paying patients, payment is due at time of service.
- Payment plans are not available at our office.
5. Cancellation policy
- Patients should cancel their appointments at least 24 hours in advance.
- $25 will be charged for no-show appointments.
6. Forms and referrals
- Insurance forms, disability papers, and handicap permits should be done at the time of office visit.
- Forms requested outside of the office visit will be charged a $15 processing fee.
- Shot records (school Blue Form) without an office visit will be charged a $15 fee.
- Florida Blue and Aetna referrals require a prior authorization: call us with name of specialist and date of appointment.
7. Controlled Medications
- Patients requiring controlled medications will need to sign a contract
- As we are not authorized chronic pain providers, patients needing long-term pain medicines will be referred to a pain specialist.