Policies


Detailed information about our office policies on appointments, payment, referrals, refills, and controlled medicines.

1. Appointments

  • Walk-in visits can be for routine or urgent care, but not for Physicals.
  • Walk-in patients will be seen without appointments but cannot choose providers.
  • New patients should arrive 15 minutes prior to visit.
  • If you show up 10 minutes past your appointment time, you will be rescheduled.

2. Labs and Tests

  • We can do urgent labs, such as rapid tests, CBC, and Urinalysis, in our office.
  • Routine bloodwork should be done 3-4 days prior to the office visit.
  • If labs not done before the office visit, we reserve the right to reschedule your appointment.
  • You may request and pick-up a new lab slip when you make your appointment.
  • We are only drawing routine labs at our office for Medicare, and a few other insurances, and only on weekdays from 8 am to 9 am.
  • Most insurances use Quest or Labcorp. You can make an appointment online.
  • Please call our office if you are not sure where to go.
  • Patients should come to the blood draw center fasting for at least 8 hours.
  • No food, drink, or coffee. Water is okay.
  • Morning medicines can be taken with water.

3. Refills

  • All prescription refills should be done at office visit. Bring medicine bottles with you.
  • We have informed pharmacies that we are not accepting any refill requests through them.
  • Refills requests will be honored if labs and office visits are up to date.
  • We reserve the right to deny or limit refills if you are overdue for follow-up or lab work.
  • Denials of refills are done by an automated message to your home phone.

4. Co-pays and deductibles

  • Co-pays are collected prior to visit.
  • If unable to pay co-pay prior to visit, then a $5 processing fee will be added.
  • If a deductible is present and not met, office visit charges will be collected at time of visit.
  • For self-paying patients, payment is due at time of service.
  • Payment plans are not available at our office.

5. Cancellation policy

  • Patients should cancel their appointments at least 24 hours in advance.
  • $25 will be charged for no-show appointments. 

6. Forms and referrals

  • Insurance forms, disability papers, and handicap permits should be done at the time of office visit.
  • Forms requested outside of the office visit will be charged a $15 processing fee.
  • Shot records (school Blue Form) without an office visit will be charged a $15 fee.
  • Florida Blue and Aetna referrals require a prior authorization: call us with name of specialist and date of appointment.

7. Controlled Medications

  • Patients requiring controlled medications will need to sign a contract
  • As we are not authorized chronic pain providers, patients needing long-term pain medicines will be referred to a pain specialist.